Throughout my training career I have consistently been asked to train and coach other trainers and coaches. Being very consistent, thorough, and always having an excellent grasp of the overall training project and objectives, I have trained hundreds of trainers and coaches on various projects.
With over 25 years of training and coaching experience, I have developed a specialized series of programs called The “Maximum Positive Impact® Performance Excellence Strategy.”
The Programs:
How to Train with Maximum Positive Impact® How to Coach with Maximum Positive Impact® How to Perform with Maximum Positive Impact® How to Communicate with Maximum Positive Impact® How to Deliver Subject Matter Expertise with Maximum Positive Impact®
For more information on my company, Maximum Positive Impact, Inc. and its offerings, please visit www.MPimpact.com
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Presentation Skills Training Sales Training Persuasion Skills One-on-One Coaching Creating Effective Visuals Training
I am a certified member of the Communispond faculty. Certified in several Communispond programs, I train and coach their clients on a contract per diem basis. I coach executives one-on-one. Each program is conducted to various clients over many industries.
I have conducted various software training programs for many major corporations.
Program / Category / Industry / Company Consolidated Authoring Review / FDA Doc Submission / Pharmaceutical / BMS and Approval (CARA) Risk Navigator / Financial Reporting (Sarbanes-Oxley) (SOX) / Compliance / Pharmaceutical / Pfizer AXS one - General Ledger / Financial Mgt. / Pharmaceutical / Pfizer AXS one - Accounts Payable / Financial Mgt. / Pharmaceutical / Pfizer AXS one - Expense Reporting / Financial Mgt. / Pharmaceutical / Pfizer AXS one - Journal Entry / Financial Mgt. / Pharmaceutical / Pfizer AXS one – Workflow / Financial Mgt. / Pharmaceutical / Pfizer Concur - Expense Reporting / Expense Reporting / Pharmaceutical / Pfizer Ariba – Buyer / Procurement / Pharmaceutical / Pfizer Siebel Pharma / CRM / Presentation / Pharmaceutical / Novo-Nordisk Dendrite WebForce / CRM /Pharmaceutical / BMS Siebel Sales / CRM / Various / Various Siebel Service / CRM / Various / Various Siebel Call Center / CRM / Various / Various Prudential SPARC / Quoting / Insurance / Prudential EZ-Data - Client Data System / CRM / Insurance / Prudential Microsoft Windows 95 – XP / Operating Systems / Various / Various Lotus Notes / Document Mgt. / Various / Various iBuy Lucent / eCommerce / Telecommunications / Lucent Microsoft Office / Office Suite / Various / Various GoldMine / CRM / Various / Various Dendrite Sherlock / CRM / Pharmaceutical / Pfizer EDS’ ASIS / CRM / Advertising / New York Times
Sales Force Technology Training Customer Relationship Management (CRM) Program Training
Over the past several years I’ve spent a great deal of time training salespeople how to effectively use Customer Relationship Management software. This was a natural progression for me having spent many years in sales myself...managing customer relationships.
While training salespeople for some of the world's largest corporations...I've gained extensive experience with several of the most powerful CRM programs including:
Siebel Sales Siebel Service Siebel Call Center Siebel eChannel GoldMine E-Z Data’s Client Data Systems E-Z Data’s Agency Data Systems EDS’ Automated Sales Information Systems Dendrite’s WebForce Dendrite’s Sherlock
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Live Online Training
I have extensive experience in training via many of the world's most popular web conferencing programs. As distance learning (e-learning, web conferencing, live-online learning, etc.) continues to become more and more established I believe much of a corporation's training will be conducted using this medium. I believe training via web conferencing is super-effective as a pre-rollout (of a new software program) primer. It's also an excellent medium for periodic post-rollout refresher training or as a new employee "quick-get-up-to-speed" program. However, it does take a unique and specific skill-set to be a successful and effective live-online trainer.
Since 1998 I have conducted hundreds of live online software training programs incorporating the specialized skills and techniques necessary to assure a successful online training experience.
A Summary of Web-Conferencing Tools on which I’ve Conducted Live-Online Instruction:
Web Conferencing Program / Products Presented or Trained / Industry
Live Meeting / Various / Various SameTime/ CARA / Pharmaceutical Centra / Various / Pharmaceutical Interwise / Dendrite’s WebForce (CRM) / Pharmaceutical Webex / Siebel (CRM) / Various Placeware / Siebel (CRM) / Various MS NetMeeting / iBuy Lucent (eCommerce) / Telecommunications
I’ve had the opportunity to write a web-based training program designed to train trainers for one of the world’s largest corporations. With a focus on technology trainers the WBT included:
Video enactments of effective and not-so effective practices for comparison Various best-practice checklists Quick Reference Cards (links for printing) Practice Exercises Techniques Processes Strategies Assessments
