Over the past ten years I’ve spent a great deal of time training salespeople how to effectively use Customer Relationship Management software. This was a natural progression for me having spent many years in sales myself...managing customer relationships.

While training salespeople for some of the world's largest corporations...I've gained extensive experience with several of the most powerful CRM programs including:

• Siebel Sales
• Siebel Service
• Siebel Call Center
• Siebel eChannel
• GoldMine
• E-Z Data’s Client Data Systems
• E-Z Data’s Agency Data Systems
• EDS’ Automated Sales Information Systems
• Dendrite’s WebForce
• Dendrite’s Sherlock

Software Training

Specializing in…

• Sales (Customer Relationship Management Software)
• Finance (Financial Management Software)
• Compliance (FDA Submission, Sarbanes-Oxley)
• Train-the-(Software)Trainer

I have conducted various software training programs for many major corporations.

Software Training Experience

Software Trained	Category	Industry
- Consolidated Authoring   Review and Approval   (CARA)	FDA Document Submission	Pharmaceutical
- Risk Navigator (Sarbanes-   Oxley) (SOX) Compliance	Financial Reporting Compliance	Pharmaceutical
- AXS one - General Ledger	Financial Mgt.	Pharmaceutical
- AXS one - Accounts Payable	Financial Mgt.	Pharmaceutical
- AXS one - Expense Reporting	Financial Mgt.	Pharmaceutical
- AXS one - Journal Entry	Financial Mgt.	Pharmaceutical
- AXS one - Workflow	Financial Mgt.	Pharmaceutical
- Concur - Expense Reporting	Expense Reporting	Pharmaceutical
- Ariba - Buyer	Procurement	Pharmaceutical
- Siebel Pharma	CRM	Pharmaceutical
- Dendrite WebForce	CRM	Pharmaceutical
- Interwise	Web Conferencing	Pharmaceutical
- Siebel Sales	CRM	Various
- Siebel Service	CRM	Various
- Siebel Call Center	CRM	Various
- Prudential SPARC	CRM	Insurance
- EZ-Data - Client Data System	CRM	Insurance
- Microsoft Windows 95 – XP	Operating Systems	Various
- Lotus Notes	Document Mgt.	Various
- iBuy Lucent	eCommerce	Telecommunications
- Microsoft Office	Office Suite	Various
- GoldMine	CRM	Various
- Dendrite Sherlock	CRM	Pharmaceutical
- Microsoft Outlook	Contact Mgt.	Pharmaceutical

Software Personal Use or Presentation Experience

Software Used or Presented	Category
- Microsoft FrontPage	Web Design
- Microsoft Access	Database
- Siebel eChannel	CRM
- Siebel Finance	CRM
- Microsoft Project	Project Mgt.

Train-the-Trainer

Throughout my training career I have consistently been asked to train and coach other trainers. Being very consistent, thorough, and always having an excellent grasp of the overall training project and objectives, I have trained hundreds of trainers on various projects.

With 30 years + of training and sales experience, I have developed a specialized series of programs designed to maximize the effectiveness of those that train sales forces, The "Maximizing Sales Force Effectiveness" Series.
Please visit www.MPimpact.com for more information. 

The Goal

To give technology and sales trainers the skills, the knowledge, and the ability to effectively train others with Maximum Positive Impact^® in all training situations

The Instruction

Following the Maximum Positive Impact^® strategies throughout, I offer train-the-trainer workshops.

General Areas of Focus:

• The Mission (The Purpose)
• Comprehensive Preparation
• A Focused Launch
• The Maximum Positive Impact^® Delivery
• The Destination (The Desired Results)
• The Future
• The Closing
• The Mission Assessment
• Practical Tips and Tools

Techniques

• Video Taping, Playback, and Assessment
• Live, Real-Time Coaching
• Practice (Rehearsal)
• Live Presentations
• How to Practice Effectively
• Retention Techniques

The Results

Live-Online Training

I have extensive experience in training via many of the world's most popular webconferencing programs. As distance learning (e-learning, webconferencing, live-online learning, etc.) continues to become more and more established I believe much of a Corporation's training will be conducted using this medium. I believe training via webconferencing is super-effective as a pre-rollout (of a new software program) primer. It's also an excellent medium for periodic post-rollout refresher training or as a new employee "quick-get-up-to-speed" program. However, it does take a unique and specific skill-set to be a successful and effective live-online trainer.

Since 1998 I have conducted hundreds of live-online software training programs incorporating the specialized skills and techniques necessary to assure a successful online training experience.

A Summary of Web-Conferencing Tools on which I’ve Conducted Live-Online Instruction:

Web Conferencing Tool	Products Presented/Trained	Industry
- SameTime	CARA	Pharmaceutical
- Centra	Various	Pharmaceutical
- Interwise	Dendrite’s WebForce (CRM)	Pharmaceutical
- Webex	Siebel (CRM)	Various
- Placeware	Siebel (CRM)	Various
- MS NetMeeting	iBuy Lucent (eCommerce)	Telecommunications